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IT support
Modern work
Access smarter, more effective ways of running your business with productivity and collaboration tools used by businesses around the world.
Cloud
Migrate for the first time or maximise your investment in the cloud with advanced, market-leading solutions that help you overcome business challenges.
Cyber security
Improve your security posture with effective tools and solutions that reduce risk and protect your data and applications from new and emerging cyber threats.
Common business IT support needs
Businesses rely heavily on technology to maintain operations and drive growth. Here are some common IT support needs that frequently arise in business environments.
Addressing these common IT support needs effectively can significantly enhance a business's operational efficiency and security.
Networking
Network monitoring
Ensuring uptime, identifying and resolving bottlenecks.
Network configuration
Setting up routers, switches, and other network devices.
Network security
Implementing firewalls, VPNs, and intrusion detection systems.
Data Backup and Recovery
Backup Solutions
Regular backups using on-site and cloud-based solutions.
Disaster Recovery Plans
Strategies to quickly restore operations in case of data loss.
Cybersecurity
Threat Detection
Implementing systems to detect and respond to threats in real-time.
Security Audits
Regular audits to identify and fix vulnerabilities.
Employee Training
Educating staff on best practices for avoiding phishing and other cyber threats.
Hardware and Software Support
Hardware Maintenance
Regularly check and repair physical devices like servers, workstations, and peripherals.
Software Updates
Ensuring all software is up-to-date with the latest patches and versions.
License Management
Tracking and managing software licenses to ensure compliance.
Cloud Services
Cloud Migration
Assisting in moving data and applications to cloud platforms like AWS, Azure, or Google Cloud.
Cloud Management
Ongoing management and optimisation of cloud resources.
Help Desk Support
Troubleshooting
Providing immediate assistance to resolve technical issues.
Ticketing Systems
Managing and prioritising support tickets for efficient resolution.
IT Strategy and Consulting
Tech Planning
Advising on technology investments and roadmap planning.
Vendor Management
Managing relationships and contracts with technology vendors.
Compliance
Regulatory Compliance
Ensuring systems and processes comply with relevant regulations like GDPR, HIPAA, etc.
Audit Preparation
Assisting in the preparation and passing of IT audits.
Virtualisation
Virtual Machine Management
Setting up and maintaining virtual machines and environments.
Resource Allocation
Efficiently allocating resources to ensure optimal performance.
Application Support
Custom Development
Building or modifying applications to meet business needs.
Integration
Ensuring seamless integration between various business applications.
Endpoint Management
Device Management
Managing desktops, laptops, mobile devices, and IoT devices.
Policy Enforcement
Enforcing security policies across all endpoints.
Remote Work Support
Remote Access Solutions
Setting up secure remote access via VPN or remote desktop services.
Collaboration Tools
Implementing and supporting tools like Slack, Microsoft Teams, and Zoom.
User Training and Support
Onboarding
Training new employees on IT systems and protocols.
Ongoing Education
Regular training sessions to keep staff updated on new technologies and practices.
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